Cannot purge deleted mailbox Office 365
Problem. User left last year, account was disabled and Office 365 mailbox deleted. She comes back 1 year later, her A.D account is enabled and moved to the correct O.U. But….. a new mailbox cannot be created for in O365: error in creating a mailbox. Her old mailbox is still in the “deleted mailboxes” in Exchange Admin Center. Cannot delete the old mailbox. Error: The user mailbox couldn't be permanently deleted. The user mailbox has at least one type of hold or hold policy applied to it. Please remove the holds before trying to delete. LitigationHoldEnabled: true, ComplianceTagHoldApplied: false, Solution. · - Set-Mailbox xxxx@contoso.com -LitigationHoldEnabled $false -InactiveMailbox · - Remove-Mailbox -Identity "xxxx@contoso.com" -PermanentlyDelete -Confirm:$True After that the old mailbox is permanently removed. Re-create the license and let O365 create a new mailbox.